Disney+ Not Working on Samsung TV: A Troubleshooting Guide

Have you ever curled up on the couch, ready for a marathon of your favorite Disney+ show, only to be met with an error message or a frozen loading screen?  

If you’re facing this aggravating problem, you are not alone. There are several reasons why Disney+ might not be working on your Samsung TV.

In this guide, I will walk you through the most common culprits and provide step-by-step instructions to get you back to streaming your favorite Disney+ content in no time.

Common Causes for Disney+ Not Working on Samsung TV

There are a few different reasons why you might be experiencing trouble with Disney+ on your Samsung TV. Here’s a breakdown of the most common issues:

  • Internet connection problems: A stable internet connection is essential for streaming Disney+ content. If your internet is down, experiencing intermittent outages, or if the signal strength is weak, it can cause Disney+ to malfunction.
  • Outdated TV software: Just like any other device, your Samsung TV runs on software that needs to be updated periodically. Outdated software can sometimes lead to compatibility issues with streaming apps like Disney+.
  • Disney+ app malfunction: Even though Disney+ is a well-established streaming service, the app itself can sometimes malfunction due to bugs or temporary glitches.
  • Compatibility issues: If you have an older Samsung TV model, it might not be compatible with the latest version of the Disney+ app.

Troubleshooting Steps Disney+ Not Working on Samsung TV

Now that we’ve identified the potential causes, let’s get down to troubleshooting. Here are the steps you can take to fix the Disney+ app on your Samsung TV:

1. Check your internet connection

The first step is to verify that your internet connection is working properly. Try opening a web browser on your Samsung TV or another device connected to the same Wi-Fi network. If you can’t browse the web, then it confirms that the internet is the culprit.

Here are some troubleshooting suggestions for your internet connection:

  • Restart your router and modem. Often, a simple restart can resolve temporary glitches with your internet service provider.
  • Check your internet cable connections. Ensure that all the cables are securely plugged into your router, modem, and Samsung TV.
  • If you’re using Wi-Fi, try moving your Samsung TV closer to the router to improve signal strength.

2. Update your Samsung TV software

Outdated TV software can sometimes cause compatibility issues with streaming apps. Here’s how to update your Samsung TV software:

  • Turn on your Samsung TV and press the “Home” button on your remote.
  • Navigate to the “Settings” section. The location of the settings menu may vary slightly depending on your Samsung TV model.
  • Select “Support” and then “Software Update.”
  • Your TV will automatically check for available updates. If an update is found, select “Update Now” to install it.

3. Force quit and relaunch the Disney+ app

Here’s how to force quit the Disney+ app on your Samsung TV:

  • Open the Disney+ app on your Samsung TV.
  • Press and hold the “Home” button on your remote control until a menu appears.
  • Navigate to the “Recent Apps” section. This may be titled differently depending on your Samsung TV model.
  • Highlight the Disney+ app preview and then press up or down on the remote control to select “Close” or “End Process.”
  • Relaunch the Disney+ app and try streaming again.

4. Clear the Disney+ app cache and data

App cache and data can sometimes become corrupted and lead to malfunctioning apps. 

Frequently, resolving these issues can be achieved by clearing the cache and data. However, it’s important to note that this option may not be available on all Samsung TV models. 

Here’s how to clear the cache and data for the Disney+ app:

  • Navigate to the “Settings” section on your Samsung TV (refer to step 2 for instructions).
  • Select “Apps.”
  • Find the “Disney+” app on the list and select it.
  • Select “Clear Cache” and “Clear Data” (if available).
  • Launch the Disney+ app and sign in again.

5. Reinstall the Disney+ app

If none of the above steps work, then reinstalling the Disney+ app might be necessary.

Here’s how to reinstall the Disney+ app on your Samsung TV:

  • Navigate to the “Settings” section on your Samsung TV (refer to step 2 for instructions).
  • Select “Apps.”
  • Find the “Disney+” app on the list and select it.
  • Select “Uninstall” and confirm the uninstallation.
  • Once uninstalled, return to the Samsung app store (usually named “Samsung Apps” or “App Store”).
  • Search for “Disney+” and select the app.
  • Click “Install” to download and reinstall the Disney+ app.
  • Launch the Disney+ app and sign in with your credentials.

6. Check for Disney+ app compatibility

While Disney+ is compatible with most modern Samsung TVs, it’s still possible that your specific model might not be supported, especially if it’s an older TV.

To check for compatibility:

Visit the Disney+ Help Center website and look for a section on supported devices. You can usually search by brand and model number to see if your Samsung TV is listed.

If your Samsung TV isn’t compatible with the Disney+ app, you’ll need to use a different device to stream Disney+ content. This could be a streaming media player (like Roku, Amazon Fire Stick, or Apple TV), a gaming console (like PlayStation or Xbox), or even a computer or mobile device with the Disney+ app installed.

Additional Tips on How to Fix Disney+ Not Working on Samsung TV

  • Restart your Samsung TV: A simple restart can often resolve minor glitches with apps, including Disney+. Just turn off your TV completely (not just standby mode) and unplug it from the power outlet for 30 seconds. Afterward, reconnect it and power it on once more.
  • Adjust streaming quality: If your internet connection speed is slow, it can cause buffering or freezing issues while streaming Disney+ content. Try adjusting the streaming quality settings within the Disney+ app to a lower resolution (e.g., standard definition instead of high definition). This can help reduce the amount of data being streamed and improve playback smoothness.
  • Check the Disney+ status page: Occasionally, Disney+ might be experiencing technical difficulties that are causing widespread outages. Before diving into extensive troubleshooting, you can check the Disney+ status page (https://downdetector.com/status/disney-plus/) to see if there are any reported outages in your region.

Read: Why Is My iPad Not Charging? – A Troubleshooting Guide


By following these troubleshooting steps, you should be able to identify and fix the culprit behind your Disney+ woes on your Samsung TV.  If you’ve gone through all the steps and Disney+ is still not working, it’s recommended to contact Samsung TV support or Disney+ support for further assistance.  They may have additional troubleshooting tips specific to your situation or be able to identify a more complex issue that requires their expertise.

Remember, patience is key!  Sometimes, technical difficulties can be frustrating, but by following a logical troubleshooting process, you should be back to enjoying your favorite Disney+ content in no time.